Shipping Policy
Orders will be processed in 1-3 days . Most of items will be delivered within 7-15 days by FEDEX or UPS shipping method. Some items, including customized items and items shipped from locations other than our warehouse, may take longer duration. The exact delivery period is indicated on product page.
Depending on when you place your order, your tracking number may be available once order is dispatched.
What are the courier services that Axton® use
The International Courier partners like DHL,FEDEX,UPS,ARAMEX,BLUEDART
Will I be intimated with the status of my purchase
Yes. You will be receiving an Order Number against every purchase that you make. Once your purchase is shipped from our warehouse, you will also receive a shipping reference number or the courier tracking ID in your account. All communications pertaining to your purchase status would be done through emails. You can also contact our Customer Support Executive to know more about your purchase.
What should I do if I cannot track the AWB number on the courier service provider’s website
AWB number will be updated on the courier service provider’s website within 24 hours from the time you have been intimated. If you are not able to track the AWB number after 24 hours, please contact our Customer Support Executive to know more about the delivery status
Can I choose the delivery date
We are unable to make changes to your expected delivery date. Once we receive the stock in our Order Processing Center, the items are sorted and put into parcels for dispatch to our members. During this preparation phase, we are unable to intervene to dispatch your parcel before or after the others.
